Privacy Policy

Filliaux Industries LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LabTools Desktop application and website (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

Personal Information You Provide:

• Account information (name, email address, password)
• Profile information (institution, department, research interests)
• Payment information (processed securely through Stripe)
• Communications with our support team
• Research data and files you upload to our cloud storage

Information Collected Automatically:

• Device information (operating system, browser type, device identifiers)
• Usage data (features used, time spent, interaction patterns)
• Log data (IP address, access times, pages viewed)
• Error reports and crash logs (to improve software stability)
• Cookies and similar tracking technologies

Information from Third Parties:

• Authentication data from OAuth providers (Zitadel)
• Payment confirmation from payment processors

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Create and manage your account
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Send marketing communications (with your consent)

Research Data: Your research data stored in our cloud services is used solely to provide our Services to you. We do not access, analyze, or use your research data for any other purpose without your explicit consent.

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

We do NOT:

• Sell your personal information to third parties
• Share your research data with other users without your permission
• Use your data for advertising purposes without consent

We implement appropriate technical and organizational security measures to protect your personal information, including:

• 256-bit AES encryption for data at rest and in transit
• OAuth 2.0 with JWT tokens for secure authentication
• HTTPS/TLS encryption for all network communications
• Role-based access controls and user data isolation
• Regular security assessments and monitoring
• Secure cloud infrastructure with reputable providers

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Research Data: Retained until you delete it or close your account
• Usage Data: Typically retained for 24 months for analytics purposes
• Legal Records: Retained as required by applicable law

Upon account deletion, we will delete or anonymize your personal information within 90 days, except where retention is required for legal or legitimate business purposes.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@thelabtools.com. We will respond to your request within 30 days.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@thelabtools.com.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally. By using our Services, you consent to the transfer of your information to the United States and other countries where we operate.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For material changes, we will provide additional notice, such as an email notification or a prominent notice within our Services. Your continued use of our Services after such modifications constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: